Shipping & Returns

SHIPPING POLICY

Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:

• Standard Shipping (U.S.): 3–7 business days

• International Shipping: 7–21 business days (may vary by location)

Note: Delays may occur due to customs, weather, or carrier issues.

Order Tracking:
Once your order ships, you’ll receive a confirmation email with a tracking number.

Lost or Stolen Packages:
Pelota Brand is not responsible for lost or stolen packages. If your tracking information shows delivered but you haven’t received the item, please contact the carrier directly.

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RETURNS & EXCHANGES

We want you to love your gear. If something’s not right, we’ve got you.

Returns:
You have 14 days from the date you receive your order to request a return. To be eligible:

• The item must be unused, unwashed, and in original packaging.

• Clearance and final sale items are not eligible for return.

To start a return, contact us at support@pelotabrand.com with your order number and reason for return.

Refunds:
Once your return is received and inspected, we’ll issue a refund to your original form of payment within 5–7 business days. Shipping costs are non-refundable.

Exchanges:
We only replace items if they’re defective or damaged. For size exchanges, please return the item and place a new order.

Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.

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NEED HELP?

Questions about your order?
Reach out to us at support@pelotabrand.com — we’re here to help.